Privacy Policy

Effective Date: May 26, 2026

This Privacy Policy (the “Policy”) provides information about how Kazmira LLC, doing business as Cope Now (“Cope Now,” “we,” “us,” or “our”), collects, uses, and discloses individually identifiable information (“Personal Information”) about individuals who interact with us through our website, https://copenow.com/, our mobile application, and any other online or offline services we may offer (collectively, the “Services”).

We provide clinical infrastructure and care coordination services connecting patients with licensed, independent healthcare providers. Please note that independent healthcare providers’ separate Notice of Privacy Practices govern any protected health information subject to HIPAA and applicable state health privacy laws.

By using the Services, you agree to the collection and use of Personal Information in accordance with this Policy, which is incorporated into our Terms of Service.

Types of Personal Information We Collect

While using our Services, we may collect the following categories of Personal Information from you:

  • Contact and identity information such as name, date of birth, address, phone number, and email address.
  • Health and clinical information such as medical history, symptoms, medications, and other information relevant to your care.
  • Identity verification documents such as a government-issued ID where required.
  • Payment and billing information collected by our payment processors on our behalf, including credit or debit card details.
  • Characteristics of protected classifications under state or federal law, such as age, gender, and marital status.
  • Commercial information, such as details of transactions you carry out using our Services and of the fulfillment of your orders.
  • Internet or other network information, such as browsing history, search history, and information regarding your interactions with our websites or advertisements.
  • Geolocation data, such as device location that is more granular than a city or town, including precise GPS coordinates with your permission.
  • Professional or employment-related information, such as work history and prior employer.
  • Inferences drawn from any of the information listed above to create a profile or summary about, for example, an individual’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sources of Personal Information

  • Directly From You. We collect Personal Information you provide to us when you use our Services or when you otherwise interact with us. For example, we collect the Personal Information you provide when you register, complete intake forms, request a consultation, or otherwise interact with the Services. Types of Personal Information we may collect directly from you include your name, postal address, email address, and phone number.
  • From Vendors & Third Parties. We also collect Personal Information from our vendors and from third parties who disclose Personal Information to us. For instance, we may receive Personal Information about you from licensed healthcare providers, affiliated professional entities, pharmacies, and laboratory services involved in your care. We may also receive technical and usage information from analytics providers and advertising platforms.
  • Via Cookies & Other Tracking Technologies. We collect Personal Information passively via cookies and other tracking technologies (“Cookies”). This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, your geolocation, and the pages you visit. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Services. To learn more about Google Analytics, visit http://www.google.com/intl/en/analytics/privacyoverview.html.

If you do not wish to receive Cookies, you may set your browser to reject cookies or to alert you when a Cookie is placed on your computer. Although you are not required to accept Cookies when you visit our Services, you may be unable to use all of the functionality of the Services if your browser rejects Cookies.

How We Use Your Personal Information

We use the Personal Information we collect:

  • to facilitate your access to licensed, independent healthcare providers and coordinate clinical consultations, Good Faith Examinations, and treatment clearances.
  • to process prescriptions and coordinate medication fulfillment with licensed pharmacies and compounding facilities.
  • to manage your account, verify your identity, process payments, and maintain accurate records.
  • to communicate with you about your care, account activity, orders, and platform updates.
  • to provide customer support and respond to your inquiries.
  • to improve the Services and platform through internal research, analytics, and product development.
  • to comply with applicable federal and state laws, regulations, and professional standards.
  • to provide you with a personalized experience when you use our Services.
  • to improve our marketing and promotional efforts.
  • to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us).
  • to detect, prevent, and respond to fraud, security incidents, and unauthorized use of the Services.
  • to pursue or defend legal claims where necessary to protect our rights or the rights of others.
  • for any additional purpose disclosed to you at the time of collection, or with your consent.

How We Protect Your Personal Information

We implement reasonable administrative, technical, and physical safeguards including access controls, encryption in transit and at rest, security monitoring, and regular risk assessments. No security measure is perfect. We therefore cannot guarantee that your Personal Information will not be disclosed, misused, or lost by accident or by the unauthorized acts of others. If you believe your account has been compromised, contact us immediately at hello@copenow.com.

How We Disclose Your Personal Information

We may disclose your Personal Information in the following contexts:

  • To Our Affiliates and Vendors. We disclose the Personal Information we collect to our affiliates and to vendors who act on our behalf. For example, we use vendors to operate our Services, including payment processors, cloud storage providers, analytics platforms, customer support tools, and security services. These vendors are contractually required to use your Personal Information only as directed by us.
  • To Licensed Healthcare Providers and Pharmacies. We share your Personal Information with independent providers and pharmacies involved in your care as necessary to facilitate consultations, issue prescriptions, and fulfill orders.
  • To Third Parties for Marketing Purposes. We disclose Personal Information to third parties, including social media platforms and other advertisers, for marketing purposes. This includes disclosures of Personal Information via Cookies, as explained in more detail above.
  • As Described in a Privacy Notice or With Your Consent. We may disclose Personal Information as described in any privacy notice we provide to you via our Services, or with your consent if we obtain it from you in a particular context.
  • In Aggregate or De-Identified Form. We may aggregate or de-identify any of the categories of Personal Information we collect. When we do so, we take reasonable measures to ensure that the information cannot be associated with a consumer or household, and we maintain and use the information in de-identified and/or aggregated form. We will not attempt to re-identify the information, except that we may attempt to re-identify the information solely for the purpose of determining whether our de-identification processes satisfy applicable legal requirements. After it has been de-identified, the information is no longer Personal Information and is not subject to this Policy. We may disclose aggregated and/or de-identified information to our vendors and to third parties for our business operational purposes and for any other purposes permitted by applicable law.

We may also disclose Personal Information in the following contexts:

  • As Part of a Business Transfer. We may disclose Personal Information to a successor organization if, for example, we transfer the ownership or operation of all or a portion of our Services to another organization, we merge with or are acquired by another organization, or if we liquidate our assets. If such a transfer occurs, we will seek assurances that the successor organization will treat the Personal Information we disclose to it in accordance with this Policy.
  • To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose Personal Information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose Personal Information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Services; to enforce or apply our online Terms of Service or other agreements; or to protect our own rights or property or the rights, property, or safety of our users or others.

Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware of such collection, we will take steps to delete it promptly. If you believe a minor has provided us with their Personal Information, contact us at hello@copenow.com.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Third-Party Websites

Our Services may provide links to other websites operated by third parties. We do not control these websites and are not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any website you visit before using the website or providing any Personal Information.

Your Choices

Opt-Out of Marketing and SMS Marketing

To opt out of marketing emails, click "Unsubscribe" in any marketing email. To opt out of SMS marketing, reply STOP. Opting out of marketing does not affect service-related or transactional communications.

If you provide your phone number and opt in to SMS communications, you consent to receive recurring marketing and service-related text messages. Message and data rates may apply. Reply STOP at any time to opt out. Consent to receive marketing messages is never a condition of using the Services.

Cookies and Tracking Technologies

Manage Cookie preferences through your browser settings. Note that disabling certain Cookies may affect the functionality of the Services.

Do Not Track

We do not currently respond to browser-level "Do Not Track" signals because there is no consistent industry standard for how such signals should be interpreted.

Policy Updates

We may update this Policy from time to time. When we do, we will update the "Effective Date" at the top of this document. Material changes will be communicated by email or through a prominent notice on the Services. Your continued use of the Services after any update constitutes acceptance of the revised Policy.

How to Contact Us

For questions about this Policy, please contact:

Priyanka Sharma, Ph.D.

Privacy Officer, Kazmira LLC d/b/a Cope Now

34501 East Quincy, Building 65, Suite C

Watkins, CO 80137

Important

Important safety information

Prescription cannabinoid therapies require clinical oversight. Patients should review the following before initiating care.

Common side effects

Prescription cannabinoid therapies may cause drowsiness, fatigue, changes in appetite, diarrhea, and dry mouth. Effects vary by patient, dose, and formulation.

Drug interaction risk

CBD can affect how the body metabolizes other medications through cytochrome P450 liver enzymes. This may alter the effectiveness or safety of prescriptions including blood thinners, anti-seizure medications, and some antidepressants. Disclose all current medications to your clinician during evaluation.

Liver enzyme monitoring

Elevated liver enzymes have been observed in clinical research on CBD, particularly at higher doses. Your clinician may recommend liver function testing before or during your protocol. Patients with existing liver conditions require additional review.

Not FDA-approved

Compounded cannabinoid formulations are prepared under FDA 503A regulations for individual patients. They are not FDA-approved drugs and have not been evaluated by the FDA for safety, efficacy, or quality in the same way as commercial pharmaceuticals. Compounded medications are prescribed when a clinician determines a commercially available product is not appropriate for a specific patient.

This information is provided for educational purposes and does not replace clinical advice. Speak with a licensed clinician before beginning any cannabinoid protocol.